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Re: Printing, Copying and Scanning Problem with 8500A Plus printer

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Hi Vicki16,

 

I am sorry to hear of your issues with your printer, I can assure you whatever updates you receive from HP are not intended to hurt your printer but to enhance its performance. I will do my best to assist you with this issue!

 

What happens when you try to print, scan or copy?

What errors do you get?

 

Without knowing what's happening, I will suggest the general troubleshooting of performing a hard reset and making sure the printer is plugged directly to a wall outlet.

 

Hope to hear back from you soon!


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