Soundsl ike you could have any number of issues. First, what happens when you perform a multiple copy from the scanner? Same issue? Also, try removing the power from the machine for thirty seconds and then power it back on, and see if the same issue presents itself.
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer