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Re: HP ENVY 4500 AIRPRINT TROUBLESHOOTING

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Hello Rachel_G,

 

Thank you for posting all that info, we should be able to get this working for you in no time :)

 

1. Reset the printing system: http://support.apple.com/kb/ht1341?viewlocale=en_us&locale=en_us

 

2. Download the latest 10.9 software for you printer: Software and Drivers

 

3. Re-install the printer by running the download from step 2.  Continue through the steps, it should see the wireless connection.

 

4. When it gets to the "add a printer" configuration section, try using the HP driver instead of Airprint.  (click the plus sign > add printers and scanners > Envy 4500 Bonjour >  Use: HP Envy series > Add

 

5. Finish installation, reboot the mac, and try printing again :)


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