Hi trisjar,
Here are two troubleshooting guides that should help :)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03874971
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03854877
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