I purchased a pre-colored blank certificate, and it has a dark blue border on the left side and the remainder is mostly yellow (a landscape certificate ). Using Powerpoint 2013, running on Windows 7, I have tried to print text onto the certificate and the printer rejects the paper with an error message that the paper size is a mis-match.
The certificate is 8.5 x 11.
If I print on standard 8.5 x 11 white paper it prints fine. I have to assume that the printer sensor thinks that it is not 8.5 x 11 (becuase of the dark blue color perhaps).
Is there a way to override it and print anyway?