Hi all - I recently purchased a HP Deskjet 2542. I have a new laptop that I connected to the printer wirelessly when I first got it. I then went to install the printer on an older computer that runs windows XP. I tried connecting using the USB cable and wirelessly. Both came up with the same result, I was able to print the "Print Quality Diagnostic Report" but could not print any other documents. (Which to me shows there is some communication?) - I don't get it
And yes I made sure the printer was selected and was the default printer. I have no clue where to go from here. HP "help" website is a bunch of BS and was ZERO help. Will a real person please help me.
HP NEEDS BETTER CUSTOMER SERVICE!!!
Ross