Everyone seems to include that link to the same document, but in my case, none of the steps in the directions will fix my issue.
I have printed from the printer just before this condition started, in fact, it errored right after printing the last page.
It has the Carriage Jam message on the display. I cannot move the print cartridge holder to the left, from its resting position, with it powered or not powered. I can't removed the print cartridges without forcibly tilting the cartridge holder up and pulling the cartridges out. It's like the print cartridge assembly is stuck in the right, resting position.
Do you have another recommendation?