Hi brooklynpisces, Thanks for the response.
The other thing you may want to address is a possible power drain issue. I would suggest ensuring the printer is plugged directly o a wall outlet, and not a surge protector or power bar.
If this issue still arises after the power is applied directly to the wall, then I would suggest contacting HP Support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.