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WHY PAY FOR A WARRANTY WHEN HP TECHNICIANS CANNOT SOLVE YOUR PROBLEM

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My printer is still under warranty, 7520.  I wiondows 7.   According to the display on my wireless printer it iw properly set up and even printed a test page,  I cannot print from my computer although I can print from the printer using the glass top.  After spending several hours with the technician via telephone she could not solve my problem although I put my computer in host mode for her.  Now I will have to pay an outside technician to come in and fix my printer so it will print from my computer.   So what am I paying a warranty for? 


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