Hello @Sylvie2026, Welcome to the HP Support Community.
Thanks for reaching out about your query regarding the HP device.
We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.
To help us get started on resolving your issue, could you please let me know the product name and the model number of the HP device so that I can assist you further?
Take care and have an amazing day!
