@sharanperry, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The message you're seeing "Your account must be fixed before the printer can print" typically appears on HP+ or Instant Ink-enrolled printers when there's an issue with your HP Smart account, printer registration, or internet connectivity.
Here are the steps to resolve it:
Check Internet Connection
- Ensure your printer is connected to the internet. HP+ and Instant Ink printers require an active internet connection to function.
- On the printer control panel, verify the Wi-Fi icon is solid blue.
- If not, reconnect using the Wireless Setup Wizard.
Update the HP Smart App
- Open your device’s browser and go to 123.hp.com.
- Download or update the HP Smart app to the latest version.
Sign In to HP Smart Account
- Open the HP Smart app. HP Smart
- Click the Account icon (top right) and ensure you're signed in with the same HP account used during printer setup.
- If you're already signed in, sign out and sign back in to refresh the session.
Check HP Smart Dashboard
- Visit your HP Smart account dashboard.
- Under Printers, ensure your printer is listed and shows as connected.
- If not, click Add Printer and follow the prompts.
Remove and Re-add the Printer
- In the HP Smart app:
- Right-click your printer > Hide Printer> confirm.
- Click Add Printer and follow the setup steps again.
Reset Web Services (if needed)
- Access the printer’s Embedded Web Server (EWS):
- Type your printer’s IP address into a browser.
- Go to Web Services > Remove Web Services, then re-enable it.
- Can't print on an HP+ or Instant Ink enrolled printer | HP® Support
Still not working?
If the issue persists, try restoring the printer to factory defaults:
- Access the EWS > Settings > Restore Defaults.
- Reconnect to Wi-Fi and re-add the printer in HP Smart.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support