Re: HP OfficeJet Pro 8600 Printer Failure

Hi @AustinHof 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It seems like you are encountering a "Printer Failure" error on your HP Officejet Pro 8600 after replacing the black ink cartridge. This could be due to several reasons, including issues with the ink cartridges, printhead, or printer firmware. Below are some recommended troubleshooting steps to resolve this issue:

Step 1: Reset the Printer

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
5. Turn on the printer.

Step 2: Use Genuine HP Ink Cartridges

Ensure you are using genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. You can check the authenticity of your cartridges on the HP Anti-counterfeit webpage.

Step 3: Allow Automatic Servicing to Complete

The printer's automatic servicing routine can clear up many print quality problems.

1. Wait for a few hours to allow for the automatic servicing routine to complete.
2. Check if the error persists after the routine is complete.

Step 4: Clean the Printhead

If the automatic servicing does not solve the issue, you may need to clean the printhead.

1. Load plain white paper into the printer.
2. On the printer control panel, touch the Setup icon, then touch Tools.
3. Select Clean Printhead and follow the prompts on the screen.

Step 5: Update the Printer Firmware

Check for the latest firmware updates for your printer.

1. Ensure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
2. From the home screen on the printer control panel, touch the ePrint icon.
3. Wait for the printer to connect to the ePrint server.
4. Touch Settings, then Printer Update, and then Check for Update Now.

Step 6: Check and Replace Any Faulty Ink Cartridges

1. Check for any ink cartridges that might be low or empty.
2. On the printer control panel, touch the Ink Level icon.
3. If any cartridge is low or empty, replace it with a genuine HP cartridge.

Step 7: Replace the Printhead

If the steps above do not resolve the issue, you may need to replace the printhead. Detailed instructions for replacing the printhead can be found in the user guide or online support documentation.

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Hawks_Eye