@JoySG, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding HP Instant Ink Account Issue!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP printer displays a message indicating there is a problem with your Instant Ink account and it will be unable to print, follow these steps to resolve the issue:
Check Internet Connection:
- Ensure your printer is connected to the internet directly via Wi-Fi or Ethernet. Public or guest networks (e.g., colleges, hotels, coffee shops) may not be compatible.
- Verify that your router is turned on and connected to the internet by connecting another device to the same network.
- If you are unable to connect to the internet, restart your router. If the problem persists, contact your network service provider.
Check Printer's Network Connection:
- The blue indicator light on your printer should be steady if connected wirelessly. If it's not, turn off both the printer and the router, then turn them back on.
- If connected via Ethernet, ensure the light next to the Ethernet port is on. If not, double-check the Ethernet cable and restart the printer and router.
Verify Web Services:
- Make sure Web Services are turned on. Errors can occur if the connection to the HP Instant Ink service is disrupted.
Account Sign-In:
- Sign into your HP Instant Ink account and check the printer status in the Status area.
- If the status reads “Ready to print,” turn the printer off and back on.
- If the error persists, refresh the page or reload the account webpage up to five times until the status says “Ready to print.”
Hope this helps!
Take care, and have an amazing day!
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Regards,