Hi! That error message usually means the printer isn't recognizing the non-HP cartridge properly, or it's triggering a firmware lock. Here’s what you can try:
Remove all cartridges (including the non-HP one).
Turn the printer off, unplug it from the wall, and wait about 60 seconds.
Plug it back in and turn it on without any cartridges installed. It should prompt you to install them.
Reinsert genuine HP cartridges if you have them — this is often the only way to clear the error.
Some HP printers have firmware updates that block non-HP or third-party cartridges. If the error persists even after restarting, you might need to either:
Use original HP cartridges, or
Contact HP Support to check if there’s a way around it (not always possible depending on the model and firmware version).