Re: My HP Deskjet 2700 will not print

Hi @Christabel11 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That must be incredibly frustrating—especially when you're expecting a smooth print run and it just stalls mid-job. You've already done a great job trying the basics, so let’s build on that with a few steps that might help get things flowing again

Step 1: Check Printer Connections

Ensure that your printer is properly connected and gets a stable network signal.

Check Wi-Fi Connectivity:

• Ensure your printer is connected to the correct Wi-Fi network.
• Place the printer close to the Wi-Fi router to avoid signal issues.

Restart Devices:

• Turn off your printer, iOS device, and Wi-Fi router.
• Unplug the printer and Wi-Fi router for 30 seconds.
• Plug them back in and turn on the devices.

Step 2: Clear Print Queue

1. Clear Print Queue on iOS:
   • Open the Printer app on your iOS device.
   • Select your printer and clear any pending print jobs.

Step 3: Check Ink Levels and Paper

Low ink levels and paper issues can cause printing problems.

Check Ink Cartridges:

• Check ink levels via the HP Smart app.
• Replace any low or empty ink cartridges.

Check Paper Tray:

• Ensure the paper is properly loaded without any jams.
• Use high-quality paper compatible with your printer.

Step 4: Update Epson Smart App

Ensure the HP Smart app on your iOS device is up to date.

1. Update HP Smart App:
   • Open the App Store on your iOS device.
   • Search for HP Smart and check for any available updates.
   • Install the latest version of the app.

Step 5: Verify Printer Settings

Ensure printer settings are correctly configured in the HP Smart app.

1. Verify Settings:
   • Open the HP Smart app.
   • Select your printer and ensure settings such as paper size, print quality, and orientation are correctly set.

Step 6: Perform Printer Reset

Resetting the printer can often resolve temporary issues.

1. Reset Printer:
   • Turn off the printer and unplug it from the power source.
   • Wait for 30 seconds and plug it back in.
   • Turn on the printer and try printing again.

Step 7: Reinstall HP Smart App

Reinstall the HP Smart app to ensure it functions correctly.

1. Reinstall HP Smart App:
   • Uninstall the HP Smart app from your iOS device.
   • Restart your device.
   • Download and reinstall the HP Smart app from the App Store.
   • Reconfigure the printer settings and try printing again.

Step 8: Print a Test Page

Printing a test page can help diagnose printer issues.

1. Print Test Page:
   • Open the HP Smart app.
   • Go to Settings and select Printer Maintenance.
   • Choose Print a Test Page and check for any issues.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye