@3mili0, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding printhead failure issue!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP printer is experiencing a printhead failure, follow these steps to resolve the issue:
Restart the Printer: Sometimes, a simple restart can resolve hardware issues.
- Press the Power button to turn off the printer.
- Unplug the power cord and wait for about 60 seconds.
- Plug the power cord back in and turn on the printer by pressing the Power button.
Check Printhead Installation: Ensure the printheads are properly installed.
- Open the front door and the printhead access door.
- Make sure the printheads latch is properly closed, and the print carriage is not obstructed.
- Remove and reinsert the printheads securely. Ensure there is no orange plug or plastic tape on them.
- Close the printhead access door and the front door.
Replace the Printhead: If the issue persists, you might need to replace the printhead.
- Follow the replacement instructions found in your printer's user manual or visit your printer’s support page for a detailed guide.
- Make sure you are using the correct HP printheads for your printer.
Hope this helps!
Take care, and have an amazing day!
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Regards,