Re: HP Deskjet 3755 Print jobs stuck in queue and only works when printer is restarted

Hi @printstruggles 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Deskjet 3755 printer jobs are stuck in the queue and only print after restarting the printer, but new print jobs are not processed, follow these steps to resolve the issue:

1. Check the Print Spooler Service

The print spooler is a service that manages print jobs. Sometimes, resetting it can solve queue issues.

1. Press Windows + R to open the Run dialog box.
2. Type services.msc and press Enter.
3. Scroll down and find "Print Spooler."
4. Right-click on it and select "Restart."
5. Try printing again.

2. Clear Print Queue Manually

Sometimes, clearing the print queue manually can help.

1. Again, open the Run dialog by pressing Windows + R.
2. Type control printers and press Enter.
3. Right-click on your HP Deskjet 3755 and select "See what's printing."
4. Open the "Printer" menu, click "Cancel All Documents."
5. Confirm the action if needed and try to print a new document.

3. Update Printer Firmware

Ensure that your printer has the latest firmware updates.

1. Open the HP Support page.
2. Search for your printer model (HP Deskjet 3755).
3. Go to the "Software, Drivers and Firmware" section.
4. Download and install any available firmware updates.

4. Check for Windows Updates

Make sure your operating system is up to date as well, which can often resolve compatibility issues.

1. Go to Settings > Update & Security > Windows Update.
2. Check for updates and install any pending updates.

5. Reinstall Printer Drivers

Uninstalling and reinstalling the printer drivers can resolve any corrupted drivers issue.

1. Go to Control Panel > Devices and Printers.
2. Right-click on your HP Deskjet 3755 and select "Remove device."
3. Download the latest driver from the HP Support page and install it.
4. Add the printer again and try printing.

6. Reset Printer Settings

Resetting the printer settings to factory defaults can sometimes resolve persistent issues.

1. Turn off the printer.
2. Disconnect the power cord from the printer.
3. Wait for about 60 seconds.
4. Reconnect the power cord and turn the printer back on.
5. Reconnect the printer to your network and HP Smart.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye