Hi @christine2000,
Thank you for letting me know. Sorry to hear that you are still having trouble.
Please help us with the Printer serial number or the product number in a private message for further assistance.
Here is the link to find the product number: - Click here
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
VikramTheGreat
HP Support
