@BRANDEE3, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
The error message 001B5D09 on the HP 7910 printer indicates a hardware malfunction that typically requires professional assistance to resolve. Here are steps you can take to try and address this issue:
Initial Troubleshooting Steps:
Turn off the Printer:
- Press the Power button to turn off the printer.
Unplug the Power Cord:
- Disconnect the printer’s power cord and wait about 10 seconds.
Reconnect the Power Cord:
- Plug in the power cord again and ensure it is securely connected.
Turn on the Printer:
- Press the Power button to turn the printer back on.
Additional Steps If the Problem Persists:
Clear Jams and Blockages:
- Open the printer and check for any blockages in the carriage or paper path.
- Clear any obstructions carefully.
Reset the Printer:
- Sometimes, resetting the printer can resolve the error. Turn off the printer, unplug the power cord, wait for a minute, reconnect the power cord, and turn the printer back on.
Run HP Smart:
- Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
- Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,