Hi @B11ewitched,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Re-seat the Printhead
Turn off the Printer:
- Press the power button to turn off the printer.
Open the Ink Cartridge Access Door:
- Open the door to access the printhead.
Remove the Printhead:
- Lift the latch handle on the printhead to release it.
- Carefully remove the printhead from the printer.
Reinsert the Printhead:
- Reinsert the printhead into its slot.
- Lower the latch handle back down to secure the printhead firmly.
Turn On the Printer:
- Close the ink cartridge access door.
- Press the power button to turn on the printer.
Clean the Printhead Contacts
Turn off the Printer and Open the Ink Cartridge Access Door:
- Ensure the printer is off and open the ink cartridge access door as done in step 1.
Remove the Printhead and Clean Contacts:
- Remove the printhead as described previously.
- Use a clean, lint-free cloth slightly moistened with distilled water to gently clean the electrical contacts on the printhead and inside the printer.
Re-seat the Printhead:
- Reinsert the printhead and lower the latch handle to secure it.
- Close the ink cartridge access door and turn on the printer.
Replace the Printhead
If re-seating and cleaning the printhead does not resolve the issue, it may need to be replaced.
Order a Replacement Printhead:
- Visit the HP website or contact HP support to order a new printhead.
Install the New Printhead:
- Once you receive the new printhead, follow the instructions provided in the package to replace the faulty printhead.
I hope this helps.
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Best regards,