@htcmea2022, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Error code C8190210!
We're thrilled to have the opportunity to assist you and provide a solution.
The error code C8190210 indicates that your printer's scanner might be damaged. Here are some steps you can follow to address this issue:
Troubleshooting Steps
Power Cycle:
- Unplug the printer's power cord from the power outlet.
- Wait for about 10 seconds and then plug it back in.
- Turn the printer back on and check if the error persists.
Scanner Inspection:
- Open the scanner lid and inspect the scanner glass for any visible damage such as cracks or dirt.
- Ensure there are no obstructions that might be causing the error.
- Clean the scanner glass using a soft, lint-free cloth. A mild glass cleaner can be used but ensure it does not leave residue.
Reset:
- Perform a hard reset by pressing the power button to turn off the printer.
- Unplug the power cord and wait for 10 seconds.
- Reconnect the power cord and turn on the printer.
Hope this helps!
Take care, and have an amazing day!
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