Hi: I came on the site looking for answers as my printer wouldn't work either. I have Windows 7 and everything was looking good. It printed alignment sheet but wouldn't print some coupons from Shoppers. I read all your coments then I had an idea that maybe it wouldn't print because I use Google Chrome and not Windows Explorer. So I pulled up my email in Windows Explorer and the sheet of coupons printed. So the answer is if you are trying to print with something other than Explorer and you want to print of the internet, you need to switch to Explorer just to do internet or email related printing. My printer is working fine with Office and other programs. I hope this helps.:)
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