Hi @Grace1441
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
An E0 error on an HP printer indicates a problem with the ink cartridges, typically that they are unusable, faulty, or incompatible. This could be due to incorrect installation, damage, or communication issues.
Troubleshooting Steps:
1. Reseat the Cartridges:
Open the printer, remove the ink cartridges, and then reinstall them, making sure they are properly seated.
2. Clean Cartridge Contacts:
Use a slightly damp (not wet) cloth or cotton swab to clean the gold contacts on the ink cartridges and the corresponding area in the printer carriage.
3. Power Drain:
Unplug the printer, wait a few minutes, then plug it back in and power it on. This can help reset any communication issues, according to one post.
4. Check for Compatibility:
Ensure you are using the correct ink cartridges for your specific HP printer model.
5. Replace Cartridges:
If the issue persists, replace the ink cartridges with new, genuine HP cartridges.
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Hawks_Eye