@Linda388, Welcome to HP Support Community,
Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.
I understand that you are getting a carriage jam issue on the printer, and it shows code: E3, I am glad to assist you in fixing this issue.
Check for obstructions in the carriage path to make sure the carriage path is not blocked.
- With the printer on, disconnect the power cord from the rear of the printer.
- If your printer has a battery, remove the battery.
- Open the door to access the carriage inside of the printer.
Examples of carriage access doors
- Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Example of a printer with debris in the carriage path
- If the carriage on your printer has a latch, make sure it is closed.
- Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
- Close the carriage access door.
- Reconnect the power cord to the rear of the printer, and then turn the printer on.
Reset the printer
- An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
Update the printer firmware to install the latest updates
Click here for the steps.
Source: HP Printers - Carriage jam or E3 error | HP® Support
I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.
Take care, and I hope you have an amazing day ahead! 😊
Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅
Regards,