Dear HP supporters,
why do the printers always fail without proper error messages? It should be possible to send the document to the printer and show a status bar for that and then when the document is printing also show a status bar or a percentage when you go the the printer queue. When an error occurs the computer should show an error message. Also, it should be possible to cancel the print job at any time, which is not possible.
Instead there is are always the usual problems with HP printers:
- print job doesn't appear in the queue
- job shows printing but never gets ready
- it shows "unknown status"
- old, unsuccessful print jobs can't be deleted.
We could go through each of these problems together and discuss them in detail but my request would be that you sit together in the company and test these printers and write down all the usual problems and then to solve them. You could also learn from the Chinese people, my 3D printer works much more reliable and if there is a problem, a proper error message is displayed and I can choose to cancel the job. I can also offer to work in your company for some time until these problems are solved. I am a programmer.
My printer is HP Deskjet 2540, but the exact number doesn't matter. They all have these problems.
Also, everbody has these problems.
Please let me know if you want to take action and if I can help. Of course we would need to talk about salary.
Best regards,
Mathias