Thank you for the detailed follow-up @sallyboyton. No need to apologize at all. It’s completely understandable to panic when a printer fails mid-deadline, and I appreciate you taking the time now to share what’s happened.
What you’ve described with both the old and new HP printer models (DeskJet 4130e series) actually points to:
Print queues get interrupted by firmware-level cartridge validation.
There are Wi-Fi interference or brief disconnects, which can cause the print job to "hang" or abort a page.
The printer experiences memory handling bugs during multi-page document spooling.
The fact that page 2 was always affected, and then printed fine when isolated, suggests:
- The problem isn’t with the design or margin.
- It’s not corrupt data.
- It’s mid-job interruption, probably due to cartridge check, RAM buffer flush, or Wi-Fi pause.
Please try these steps,
Update Printer Firmware (Again)
Even a new printer can ship with older firmware. Please:
- Go to HP Software & Driver Downloads.
- Enter your model (e.g., HP DeskJet 4130e).
- Download the latest firmware (not just the HP Smart app).
- Install it with the printer powered on and idle.
Use HP Smart App to Monitor Errors
- Launch HP Smart, click Printer Settings> Reports/History.
- Look for any ink warnings or error events and time stamps.
- This helps identify whether the cartridge warning came mid-print or was a delayed notification.
Avoid Printing Multi-Page Jobs Until Stable
- For now, try printing large documents one page at a time or in batches (e.g., 1–2 pages), especially if graphics-heavy.
Use Only HP Original Cartridges
- If you're using Instant Ink or genuine HP ink, it should be fine. But if there's any swap with third-party ink, it can trigger internal checks mid-job.
Change Print Quality Temporarily
Under Print Preferences:
- Switch from "Best" or "Normal" to "Draft", especially for posters.
- This reduces processing time per page and can sometimes bypass memory errors.
I hope this helps!
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Take care and have a great day.
Max3Aj
HP Support