Hi @sarriette,
Welcome to HP Support Community!
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
You can use this link as well:
Private Messages - HP Support Community
To perform a printer region reset you need to meet the following conditions:
1. You need to have the printer full feature software installed on your computer.
2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
3. Make sure HP Smart App is installed too.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,