Hi @LaFoy,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Restart the Printer:
- Turn off your printer and unplug it from the power source. Wait for about 60 seconds, then reconnect and turn it on. This can sometimes reset the printer display.
Check for Firmware Updates:
- Ensure your printer's firmware is up-to-date. You can check for updates on the HP website or through the HP Smart app. Updating firmware can often resolve software-related issues.
Perform a Hard Reset:
- With the printer powered on, disconnect the power cord from the back of the printer and the wall outlet.
- Wait for about 2-3 minutes.
- Reconnect the power cord to the printer and the wall outlet. Turn on the printer.
Examine the Display Cable Connection:
- If you are comfortable doing so and your warranty allows it, check the internal connections to ensure the display cable is properly connected.
Factory Reset:
- If the printer's touch functionality is intact, try performing a factory reset. Refer to the user manual for instructions specific to your model.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,