Dear HP Support,
I am experiencing an issue with my HP DeskJet 2800 series printer. A message appears in the HP Smart app and on the printed information page stating that there is a problem with my HP account, and that I will not be able to print unless the issue is resolved.
I have already installed new original HP cartridges, but the warning still persists. I am logged into the HP Smart app, but I cannot determine what is wrong with my account. I suspect this may be related to the HP+ program or an Instant Ink subscription.
Could you please assist me in resolving this issue? I would like to continue using my printer without interruptions.
Here are the details:
• Printer model: HP DeskJet 2800 series [2C3735]
• Country of use: Portugal
Thank you in advance for your help.
Best regards,
Boris