Hi @Mentana,
Thank you for the response.
Since @Garp_senchau is not available at the moment, I'll be assisting you further.
Since the printer is still stuck on the startup screen, let's try this:
Check for hardware reset options:
Unplug the power cord again.
If your printer has a removable ink cartridge access door, open it.
Press and hold the Power button for 30 seconds with the door open.
Close the door and plug the power back in.
Try a Different Power Outlet:
Plug the printer directly into a wall outlet, not through a surge protector or power strip.
Remove Any SD Card or USB Drive:
If any external device is connected to the printer, unplug it and try restarting.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,