Hi @Linda388,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Inspect and Clear Obstructions:
- Open the cartridge access door and remove any paper jams or debris inside the printer.
- Check for any obstructions in the carriage path and remove them carefully.
Reset the Printer:
- While the printer is powered on, disconnect the power cord from the printer.
- Unplug the power cord from the wall outlet.
- Wait for about 60 seconds.
- Reconnect the power cord to the printer and plug it directly into a wall outlet.
- Turn the printer on.
Update Printer Firmware:
- Ensure your printer firmware is up to date. You can check for updates using the HP Smart App or by visiting the HP support website.
Check for Software Updates:
- Ensure the HP Smart App and your operating system are up to date to avoid any compatibility issues.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,