@glennbreslin, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding HP Printer 8020 Offline Issue!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP OfficeJet Pro 8020 printer is showing as offline and you're unable to print from your Lenovo laptop, follow these troubleshooting steps:
Check Printer and Network Connection:
- Ensure that your printer is turned on and connected to the same Wi-Fi network as your laptop. You can check the network status from the printer's control panel.
- Make sure there are no physical issues like paper jams or low ink.
Set Your Printer to Online:
- On your Lenovo laptop, search for "Printers & Scanners" and open the settings.
- Find your HP printer in the list, select it, and click on "Open queue".
- In the print queue window, go to the Printer menu and check if "Use Printer Offline" is unchecked.
Restart Devices:
- Restart your printer, router, and laptop. This can often resolve connectivity issues.
Update or Reinstall Printer Drivers:
- Go to the HP Support website and download the latest printer drivers for your 8020 model.
- Uninstall the current printer software from your laptop and then install the new drivers.
Use HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool from the HP website. This tool can detect and fix many common printing, scanning, and connectivity issues.
Check Firewall Settings:
- Sometimes, firewall settings can block communication between your laptop and the printer. Check your firewall settings to ensure that your printer is not being blocked.
Assign a Static IP Address:
- Access your printer’s network settings and assign a static IP address. This can help maintain a stable connection.
Hope this helps!
Take care, and have an amazing day!
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Regards,