@Bobdep, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If your HP OfficeJet 4630 e-All-in-One printer is able to print in color but not in black, even after installing a new ink cartridge, you can follow the troubleshooting steps below:
1. Make Sure the Cartridges are Properly Installed
- Ensure that the black cartridge is properly installed in its slot. Remove and reinsert it to confirm it's seated correctly.
2. Check Ink Levels
- From the Home screen on the printer display, select Ink Levels, and then press OK. This will display the current ink levels.
- Alternatively, you can check the ink levels through the printer software on your computer.
3. Perform a Cartridge Alignment
- Load plain white paper into the paper tray.
- From the Home screen, go to Tools and select Align Printer. Follow the on-screen instructions to complete the alignment process.
4. Clean the Printhead
- Cleaning the printhead might resolve clogging issues that prevent black ink from printing.
- Use the printer software or the printer display:
- Go to Tools and select Clean Printhead.
- Follow the on-screen instructions.
5. Print a Diagnostics Page
- Load plain paper, then use the printer display to print a Print Quality Report via Tools.
- Review the diagnostics page; if you notice missing black ink, a deeper cleaning might be necessary.
Also, refer to this guide: HP OfficeJet 4630, DeskJet 4640 Printers - Printer Does Not Print Black or Color Ink | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,