So your sending me yet another link to a page that advises me to do the things I have already stated I've done in my original message........🤡
To anyone else who might read this, If anyone else CAN help i'd really appreciate it.
DON'T BOTHER ASKING HP FOR HELP, THEY ARE USELESS!!!!!! CAN'T EVEN READING YOUR ORIGINAL MESSAGES, (misunderstanding.... jog on! ) ALL THEY WILL DO IS SEND YOU A LINK TO A PAGE YOU CAN FIND BY YOURSELF ON THEIR SIGHT WHICH, (IF LIKE A NORMAL PERSON) YOU'VE PROBABLY ALREADY TRIED BEFORE REACHING OUT FOR 'HELP'!
REALLY, DON'T BOTHER!!!! your wasting your time.