Re: NEW PRINTER - UNABLE TO PRINT

Hi @UPST8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I get how incredibly frustrating it is to have a brand-new printer all set up and ready to go, only to watch your print jobs just sit there... stuck in limbo in the queue.

Here are a few steps to help your HP Officejet Pro 9730e get back to printing on Windows 11:

Step 1: Restart Printer Spooler Service

1. On your PC, press Windows + R, type services.msc, and hit Enter.
2. Scroll down to Print Spooler.
3. Right-click it and select Stop.
4. Then go to:
   C:\Windows\System32\spool\PRINTERS
   (it may ask for permission — click Yes).
5. Delete all files in that folder (they're stuck print jobs).
6. Go back to services, right-click Print Spooler, and select Start.

Step 2: Set the Printer as Default

1. Go to Settings→ Bluetooth & devices→ Printers & scanners.
2. Click your HP Officejet Pro 9730e.
3. Click Set as default (if it's not already).

Step 3: Restart the Printer and PC

Sometimes the basics work best:

1. Power off your printer.
2. Restart your PC.
3. Once the PC is back on, turn the printer back on.
4. Try printing again.

 Step 4: Run HP Print and Scan Doctor

1. Download from here: HP Print and Scan Doctor.
2. Open the tool and follow the prompts.
3. It can auto-fix spooler issues, offline status, and driver faults.

Step 5: Reinstall the Printer

1. Go to Settings > Printers & scanners.
2. Remove the printer.
3. Reboot your PC.
4. Re-add the printer:
   • Either through HP Smart (recommended)
   • Or “Add a printer or scanner” in Settings

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support