Hey @nani1305,
Thanks for getting back to us — I’m really sorry to hear those steps didn’t work and that the magenta ink is still causing trouble.
Given what you've described — especially the repeated ink splattering and the supply system error with genuine cartridges — it does sound like the printhead may be the root cause here. When a printhead gets clogged or damaged, it can misread ink levels or fail to distribute ink properly, leading to the exact issues you're seeing.
Take care, and have an amazing day!
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Regards,