First time trying to print a standard #10 envelope with this printer. Placed it into the tray per the debossed orientation image, adjusted the alignment guides, selected #10 envelope in the "what paper did you just install" menu, created a #10 envelope document within Microsoft Word, opened the printer settings for that print job within MIcrosoft Word and selected #10 envelope as the type.
Jam.
Every. Single. Time.
This printer CANNOT print #10 envelopes, and I don't understand why. Immediate jam, every single time. It is OUTRAGEOUSLY frustrating. I am doing everything you are supposed to do. I am using a high quality envelope, completely standard size.
Amazing that you have to pay to contact support to have them troubleshoot their defective product. Maybe someone here has a tip that can get the printer to do what it's advertised to do.