@De-Lis, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding error code "71.02.4A"!
We're thrilled to have the opportunity to assist you and provide a solution.
Power Reset:
- Turn off the printer and unplug the power cord.
- Wait for about 30 seconds.
- Plug the printer back in and turn it on.
Check Connections:
- Ensure that all connections, including the power cable and any data cables, are secure.
- If you're using a network connection, ensure that the network cable is properly connected.
Update Firmware:
- Ensure that your printer firmware is up to date. You can usually find firmware updates on the HP support website under your specific printer model.
Check for Obstructions:
- Open the printer and check to ensure there is no paper jam or any obstruction in the print path.
Reset to Factory Settings:
- If the above steps do not help, consider resetting the printer to factory settings. However, be aware that this will remove any custom settings or configurations you've applied to the printer.
Hope this helps!
Take care, and have an amazing day!
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Regards,
