Hi @Crimson14,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Ensure Proper Cartridge Installation:
- Gently remove and then reinsert the black ink cartridge to ensure it is seated correctly. Make sure it clicks into place.
Check for Compatibility:
- Ensure that you are using the correct black cartridge for your printer model. Check the cartridge packaging for compatibility information specific to the OfficeJet Pro 9010 Series.
Clean the Cartridge Contacts:
- Use a lint-free cloth slightly dampened with distilled water to clean the copper-colored contacts on the cartridge and in the printer. Be careful not to touch the nozzles.
Perform a Hard Reset:
- Turn off the printer, unplug the power cord, wait for about 60 seconds, and then plug it back in. Turn on the printer and check if the issue persists.
Check for Firmware Updates:
- Ensure that your printer’s firmware is up to date. Go to the HP website or use the HP Smart app to check for the latest firmware updates for your printer model.
Try a New Cartridge:
- If possible, try using a different new black cartridge. It's possible the current one is faulty.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,