Hi @mo-user
Thank you for sharing the detailed steps you’ve already taken to resolve the printing issue with your OfficeJet 8725.
Your persistence and thoroughness are truly commendable, and I’m here to assist further.
Based on the information provided, here are some additional steps to try:
1. Driver Compatibility Check
- Uninstall the universal ARM/Snapdragon driver completely from your system.
- Download and install the latest driver specifically for your OfficeJet 8725 from the HP Support page. Ensure it matches your system architecture (ARM64).
- Restart your computer and printer after installation.
2. Printer Firmware Update
- Check if there’s a firmware update available for your printer on the HP Support page.
- Updating the firmware can resolve compatibility issues and improve performance.
3. Reset Print Spooler
- Open Command Prompt as Administrator and run the following commands:net stop spooler del %systemroot%\System32\spool\printers\* /Q net start spooler
- This will clear any stuck print jobs and reset the print spooler.
4. Test Printing from Another Device
- Since you were able to print a PDF from another device, try printing from that device again to confirm the issue is isolated to your current system.
5. Alternative Driver Installation
- If the issue persists, consider installing a generic PCL6 driver or an alternate driver recommended for your printer model.
Keep me posted.
Regards,
Hawks_Eye