@Wetzy, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If your HP ENVY Photo 7855 All-In-One Printer is not powering up properly and is getting stuck on the first dot, here are a few troubleshooting steps you can follow:
Power Reset:
- Disconnect the power cord from the printer while it is turned on.
- Unplug the power cord from the power source.
- Wait for about 60 seconds.
- Reconnect the power cord to the power source and then to the printer.
- Try powering on the printer again.
Check Power Source:
- Ensure that the power outlet is working properly by plugging in another electronic device.
- Make sure that you are using the power cord that came with your printer.
Remove Any Additional Hardware:
- Disconnect any additional hardware or accessories connected to the printer such as a USB drive, Ethernet cable, or fax cable.
- Power on the printer with only the power cord connected.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,