After trying all the steps to clean my printhead on my 8610 i bough a new one but this one isn't recognised, missing etc either. What am i doing wrong. It's set in the carriage correctly, there's no labels/packaging in the way, no paper jam. I've reset the printed, unplugged, disconnected, reconnected etc etc. Run updates, checked firmware, updated on the app, on the printed but still the error persists. All parts genuine ...... Please help
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