Re: 9015e showing "Missing or Damaged Cartridge" error after update

Hi @shersch,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the issues you're facing with your HP OfficeJet Pro 9015e. Here are some steps you can try to resolve the "missing or damaged ink cartridges" error.

Regarding rolling back the firmware update, the printer does not typically provide an option to revert to a previous firmware version. 
 

1. Check the Cartridges
   • Power off the printer.
   • Gently remove all ink cartridges.
   • Inspect for ink buildup, dirt, or damage on the contacts.
   • Wipe the cartridge and printer contacts gently with a lint-free, slightly damp cloth.
   • Reinsert the cartridges firmly into their slots.
   • Turn the printer back on.
      
2. Check Cartridge Authenticity
   • Ensure you’re using genuine HP ink cartridges designed for the 9015e series.
   • You can verify cartridge authenticity via the HP Smart app or at hp.com/go/validate.
      
3. Perform a Printer Reset
   • With the printer on, disconnect the power cable from the back.
   • Wait 60 seconds.
   • Plug it back in and turn the printer on.
      
4. Contact HP Support
   • Even if your standard support window has passed, because this issue appears to be directly linked to a firmware update, we recommend contacting HP Support through:
     • HP Support Assistant App
     • The official HP Contact Support page

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support