Hi @dcfisherdc,
Thanks for the update—and I’m really sorry to hear the issue is still happening even after all the thorough steps you’ve taken. You’ve clearly done a solid job ruling out the usual suspects!
To answer your question: Yes, in rare cases, a firmware update can affect printer functionality, including paper feed mechanisms. If this issue began immediately after a recent update, it could be related.
Here’s what I recommend next:
Check the firmware version on the printer and compare it to the latest on the HP website. If the update is recent, try performing a printer reset or a firmware rollback (if available).
If none of that helps, this may point to a hardware-level paper feed sensor or pick mechanism issue. At that point, service might be needed.
Let us know what firmware version you’re on—we can guide you better from there.
Hang in there, and we’ll get this sorted together!
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Regards,