Hi @Broncs
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
A blue screen error on an HP printer can be frustrating, but here are some steps to troubleshoot and resolve the issue:
Perform a Power Reset:
- Turn off the printer and disconnect the power cord from the back of the printer.
- Unplug the power cord from the wall outlet.
- Wait for at least 60 seconds, then reconnect the power cord directly to a wall outlet (avoid using surge protectors).
- Turn the printer back on and check if the error persists.
Update Printer Firmware:
- Visit the HP Support page for your printer model and download the latest firmware update.
- Follow the instructions to install the update, as outdated firmware can sometimes cause blue screen errors.
Restore Factory Defaults:
- Access the printer's control panel and navigate to Setup > Printer Maintenance > Restore Factory Defaults.
- Confirm the reset and allow the printer to restart. This can resolve deeper system errors.
Check for Hardware Issues:
- Inspect the printer for any loose connections or damaged components.
- Ensure that all cartridges and paper trays are properly installed.
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Take care, and have an amazing day!
Regards,
Hawks_Eye