@Sándor5, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP OfficeJet 5220 is only showing a question mark (?) on the screen and no menu appears, it usually indicates a firmware or hardware issue, possibly related to the touchscreen or internal initialization. Here’s a step-by-step solution to troubleshoot and possibly resolve this:
Power Reset the Printer
Sometimes a simple reset clears glitches.
- Turn off the printer using the power button.
- Unplug the printer from the power outlet.
- Wait for at least 60 seconds.
- Plug it back in directly to a wall outlet (avoid surge protectors).
- Turn it on and check if the display works properly.
Try a Firmware Recovery
If it’s a firmware glitch, you might be able to reflash/recover it using HP’s tool.
- Go to HP Firmware Recovery.
- Download and install the HP Print and Scan Doctor on your PC.
- Connect your printer to your PC via USB cable.
- Follow the on-screen instructions to reinstall or recover the firmware.
Use the HP Smart App (If Touchscreen Still Unresponsive)
You can use the HP Smart app to control and manage the printer in the meantime.
- Download HP Smart from 123.hp.com on your phone or computer.
- Connect via Wi-Fi or USB.
- Check if you can access settings, firmware updates, and diagnostics from the app.
Factory Reset (If Menu Is Accessible Later)
If the menu comes back temporarily, do this:
- From the Home screen, tap Settings (gear icon).
- Navigate to Printer Maintenance > Restore or Restore Defaults.
- Confirm reset.
Touchscreen Hardware Check (If Nothing Works)
If the screen always shows a question mark and no menu or icons appear:
- The touchscreen module may be faulty or disconnected.
- In this case, the printer likely needs service.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support