Hi @oregonian2
Thanks for troubleshooting. I appreciate all your efforts!!
It seems like the duplex printing option is missing entirely from your laptop settings, which can happen due to driver or software limitations.
Here are some additional steps to address this:
Verify Driver Installation:
- Ensure you’ve installed the full-feature driver for your HP Envy 6155e from the HP Support page.
- The basic driver might not include duplex printing functionality, so reinstalling the full-feature driver could resolve the issue.
Check for Windows Updates:
- Go to Settings > Update & Security > Windows Update and check for updates.
- Install any pending updates, as they often include fixes for compatibility issues.
Enable Duplex Printing in Printer Properties:
- Open Control Panel > Devices and Printers.
- Right-click your HP Envy 6155e and select Printer Properties.
- Look for a setting called Duplex Unit or Double-sided Printing under the Device Settings tab. If it’s not visible, the driver may need updating.
Use HP Smart App:
- Open the HP Smart app and check if duplex printing is available as an option within the app.
- If it works from your phone, the app might provide a workaround for your laptop.
Let me know how it goes or if you need further guidance! 😊
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Take care, and have an amazing day!
Regards,
Hawks_Eye