Hi @Axel972,
Thanks for the update — I know how frustrating this must be.
Since you're still seeing the blue screen and can’t access the control panel or HP Smart, the issue likely needs attention from a technician.
You can find the nearest HP Service Center and book a repair here:
👉HP® Service Center Locator - India | HP® Support
We’re here if you have any other questions. Hang in there
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Regards,