@TS2412, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding 'Hang' Issue with HP Color LaserJet Pro MFP 3302 When Scanning!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP Color LaserJet Pro MFP 3302 hangs during scanning, you can try the following solutions to address this issue:
Update Printer Firmware from the Control Panel
A firmware update may help resolve scanning issues. Follow these steps to update the firmware directly from the printer's control panel:
- From the printer control panel home screen, touch Menu, and then Tools.
- Scroll down, and then touch Maintenance.
- Scroll down, and then touch Firmware.
- Touch OK.
The printer will automatically check and install the updated firmware version.
Update Printer Firmware from the Embedded Web Server (EWS)
You can also update the firmware using the Embedded Web Server (EWS). This method requires you to know the printer's IP address:
- Find the printer IP address from the control panel:
- On the home screen, touch Menu, and then Info.
- Touch Connectivity to reveal the IP address.
- Open the Embedded Web Server:
- On your computer, open a web browser.
- In the browser address line, type the IP address or host name and press Enter.
- On the EWS Home page, click General > Firmware Update.
- Click Check for Update, and then follow the on-screen instructions.
Hope this helps!
Take care, and have an amazing day!
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