Hi @Jeff2025,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check Ink Levels
Ensure that the black ink cartridge has sufficient ink.
Perform Printhead Cleaning
Since you have already tried cleaning manually, let's try cleaning using the printer's built-in maintenance tools:
- Open the HP Utility software on your computer.
- Select your printer, and navigate to "Tools" or "Printer Maintenance".
- Perform the "Clean Printhead" function. This might take a few minutes and might need to be repeated several times to improve performance.
Align Printhead
Improper alignment can cause printing problems:
- In the HP Utility software, find the option to "Align Printhead" under the maintenance section.
- Follow the on-screen instructions.
Perform Printer Self-Diagnostic
You can print a test page to identify if the issue persists:
- Load unused plain white paper in the input tray.
- On the printer control panel, press the setup icon.
- Navigate to "Printer Maintenance" or "Tools".
- Select "Print Quality Report".
Update Printer Firmware
Ensure that your printer has the latest firmware installed:
Kindly refer to this link to update your printer firmware.
Verify Installation of Genuine HP Cartridges
Make sure the ink cartridges you are using are genuine HP products. Third-party or refilled cartridges might not work properly.
Replace the Printhead
If cleaning doesn’t solve the problem, the printhead might need to be replaced. The printhead can become damaged or worn over time.
Restart Printer
As a last resort, restart your printer:
- Turn off the printer, unplug it from the power source.
- Wait for about 60 seconds, then plug it back in and turn it on.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,